Hospital Policies

Please review our hospital policies and let us know if you have any questions or concerns.

Appointments

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

Even though we make every effort to make our patients feel comfortable during visits, some pets may be a little uneasy around new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

For your protection, your pet's safety, as well as the safety of others:

  • All dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
  • All cats must be presented in an appropriate cat carrier or on a leash.

For the safety of all animals in our care, we require that all vaccinations be up to date.

Payment

Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, and CareCredit.

   

CareCredit

CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.