Please review our hospital policies and let us know if you have any questions or concerns.
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Patient Arrival Policy
Even though we make every effort to make our patients feel comfortable during visits, some pets may be a little uneasy around new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
For your protection, your pet's safety, as well as the safety of others:
- All dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
- All cats must be presented in an appropriate cat carrier or on a leash.
For the safety of all animals in our care, we require that all vaccinations be up to date.
Payment for Services
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash, personal checks and CareCredit.
CareCredit is a personal line of credit for healthcare, both human and veterinary. It works like a credit card that is used for your pet's healthcare services. If your pet is ill and needs extensive medical treatment (immediate or long-term, medial or surgery), CareCredit can finance 100% of your pet's needs with no up front costs, no annual fees, and no pre-payment penalties. Your pet's treatment can begin immediately upon approval.
To apply for instant credit approval, click here for CareCredit Online Credit Application.If accessing the Internet is not an option, you can also call their 24/7 phone number at 1-800-365-8295.